Frequently Asked Questions

Everything you need to know about our premium shag rugs and home accessories.

What makes your shag rugs different from standard rugs?

Our rugs are crafted with high-density fibers and a unique multi-layered backing system, ensuring they remain plush and luxurious without shedding or flattening over time.

How do I clean and maintain my shag rug?

We recommend regular vacuuming using a suction-only setting (no beater bar). For spills, blot immediately with a clean, dry cloth. Professional cleaning is suggested every 12-18 months.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day 'Love Your Rug' guarantee. If you are not completely satisfied, you can return your item in its original condition for a full refund, minus return shipping costs.

Are your materials pet and child friendly?

Yes, all our textiles are OEKO-TEX certified and treated to be stain-resistant, making them safe and durable for homes with busy families and pets.

Do you offer custom sizes?

Currently, we only offer the standard sizes listed on our product pages. However, we update our inventory seasonally with new dimensions based on customer feedback.